Frequently Asked Questions

Select one of the questions below to find out it’s answer.

There is a one-time setup fee of $150 for creation and setup of your account on our servers. After you purchase the hardware, there are no additional costs. Everything else – including lifetime software updates and dedicated support are included in the monthly service.

Yes, simply change the input using the remote or the button on the side of the HDTV.

Yes, our system supports all popular formats of images and videos.

Yes. The included templates are there to initially help your staff to not have to worry about the design aspect. As they become more familiar with the software we encourage FuneralScreen clients to create their own content.

Yes, you need an internet connection to login to the system to view and update your digital sign.

The possibilities are unlimited, there is no limit to the number of digital signs you can have. Our solution supports as many digital signs as you want regardless of where they are.

You can login to our cloud based platform from any internet connected device over a web browser. Our service is available anytime and anywhere, 24/7.

We staff a full service design team in-house to accommodate any design requests you may have. Additional fees may apply.

No, simply use an HDMI video splitter to display the same digital sign in a different location. You are only limited by running an HDMI video cable to each HDTV display. If you want to run different content to each sign then you will need to upgrade to our Premium hosting plan.

We understand the funeral business is not a 9-5 job. As such, we have support staff available to help you should you have an issue. Our email is monitored 24/7/365. We can help solve an issue with our remote monitoring capability.

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