Contact FuneralScreen - Digital Signage Systems

Home
RMA Request

RMA Request

"*" indicates required fields

Return Merchandise Authorization Request

Products purchased through FuneralScreen may be returned to Greene Valley Media Co. by following these steps:

Contact FuneralScreen at 800-270-1237 to obtain an RMA number.
Completely fill out this online form and place the form in the box with the item(s) being returned.
Clearly mark the outside of the box with the RMA number.
Ship the item(s) to:
Greene Valley Media Co.
120 Hillsman Lane
Seneca, IL 61360

In order to assist with our quality process, FuneralScreen requires that a defective product is returned within 21 calendar days of a customer's receipt of a Return Merchandise Authorization (RMA). Include all accessories in the return (remote control, power supply, antenna, HDMI cable, etc). You will be billed for any missing parts.

In the specific case of Advance Replacement orders, FuneralScreen reserves the right to invoice advance replaced product(s). This right will be exercised when defective product(s) is not returned to FuneralScreen within 21 calendar days of receipt of a RMA.

Providing the following information will help our RMA team deal with your request more efficiently:

- Detailed description of the problem with the device. Please use to use the Additional Comments section if needed.

- Include all accessories in the return (remote control, power supply, antenna, HDMI cable, etc).

RMA Number*

Contact FuneralScreen at 800-270-1237 to obtain an RMA number.

Date Issued*

Contact Information

Company*

Contact

First Last

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone*

Email*

Returned Item(s)

Model

Description

Quantity

Reason for Return

Additional Comments

Please describe any additional details about the problem you are experiencing with the product you are requesting an RMA for.

All returns require an RMA number. Contact FuneralScreen via telephone at 800-270-1237 to obtain an RMA number. Returns will be authorized in accordance with the following policy: If it is deemed that the part should be returned, a FuneralScreen representative will issue you an RMA number. Completely fill out the online RMA form with the issued RMA number from FuneralScreen. Print a copy of the email and place the form in the box with the item(s) being returned. Clearly mark the outside of the box with the RMA number. Products will not be accepted by FuneralScreen for return if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package. Stock Returns Stock returns must be made within thirty (30) days of the invoice date. Authorization of stock returns is at the sole discretion of FuneralScreen. If a stock part is authorized for return and is a customer error, 25% of the purchase price will be applied as a standard restocking charge. Parts must be new, unused, and contain all the original packaging, instruction manuals, and accessories. There is no restocking charge due to errors by FuneralScreen if the correct order information was furnished with the order. Custom Order Returns The return of all custom order parts is subject to acceptance by FuneralScreen. There are no returns on custom framing or enclosures. Warranty Returns Products returned for warranty coverage must be within the apllicable warranty period. If the customer requests that a replacement be sent immediately, the replacement product will be billed to the customer's account in accordance with FuneralScreen's standard payment terms. Then, once a final decision on the return is made, a credit will be issued if the warranty claim is allowed. Non-Warranty Returns If the customer wishes to return a product for repair that is no longer within the warranty period or for damage not covered by the warranty, FuneralScreen will advise the customer of the estimated cost of the repair. Return of the product will be the authorization to repair and agreement to pay for the cost of repair, whether or not it exceeds the original estimate. Transportation Charges The customer is responsible for all transportation, insurance, duties and other similar charges for all returned product, and the customer must ensure that the product is appropriately packaged. Products shipped to FuneralScreen freight collect will be refused. Shipping damages resulting from improper packaging will be the customer's responsibility. After repair, FuneralScreen will return the product ground freight prepaid for in-warranty items. For any other shipment method, customer must pay the difference in freight. Non-Warranty items will be invoiced for any parts, labor, and shipping charges. Products will not be accepted by FuneralScreen for return if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package. By choosing to request an RMA number from FuneralScreen, it is implied that the customer has agreed to the terms of the FuneralScreen RMA Policy.*

I agree to the RMA (Return Merchandise Authorization) Policy.

Stock Returns

Stock returns must be made within thirty (30) days of the invoice date. Authorization of stock returns is at the sole discretion of FuneralScreen. If a stock part is authorized for return and is a customer error, 25% of the purchase price will be applied as a standard restocking charge. Parts must be new, unused, and contain all the original packaging, instruction manuals, and accessories. There is no restocking charge due to errors by FuneralScreen if the correct order information was furnished with the order.

Custom Order Returns

The return of all custom order parts is subject to acceptance by FuneralScreen. There are no returns on custom framing or enclosures.

Warranty Returns

Products returned for warranty coverage must be within the apllicable warranty period. If the customer requests that a replacement be sent immediately, the replacement product will be billed to the customer's account in accordance with FuneralScreen's standard payment terms. Then, once a final decision on the return is made, a credit will be issued if the warranty claim is allowed.

Non-Warranty Returns

If the customer wishes to return a product for repair that is no longer within the warranty period or for damage not covered by the warranty, FuneralScreen will advise the customer of the estimated cost of the repair. Return of the product will be the authorization to repair and agreement to pay for the cost of repair, whether or not it exceeds the original estimate.

Transportation Charges

The customer is responsible for all transportation, insurance, duties and other similar charges for all returned product, and the customer must ensure that the product is appropriately packaged. Products shipped to FuneralScreen freight collect will be refused. Shipping damages resulting from improper packaging will be the customer's responsibility. After repair, FuneralScreen will return the product ground freight prepaid for in-warranty items. For any other shipment method, customer must pay the difference in freight. Non-Warranty items will be invoiced for any parts, labor, and shipping charges. Products will not be accepted by FuneralScreen for return if not accompanied by a valid RMA number, which must be clearly marked on the outside of the package.

By choosing to request an RMA number from FuneralScreen, it is implied that the customer has agreed to the terms of the FuneralScreen RMA Policy.